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FAQs

We’ve collected the most Frequently Asked Questions on this page for easy reference. If your question isn’t answered here, please call a Client Service Representative at 425-691-5000 or toll free at 1-800-603-3417.

General Banking Questions

Q. What are the current rates on products offered by Foundation Bank? Can I find this information online?

A. You can find interest rates for Checking Accounts, Savings Accounts and CDs on our website rate chart. Or you can call 425-691-5000, toll free at 1-800-603-3417 or stop by Foundation Bank’s office to obtain any rate.

 

Q. How can I set up direct deposit to my account?

A. To set up direct deposit (ACH) to your account at Foundation Bank, contact your employer or the company facilitating the deposit to initiate the transaction. 

 

Q.  What is Foundation Bank’s Routing/Transit or ABA number?

A.  125108625

 

Q. How do I change my address or phone number?

A. You can update your address and phone number by contacting Foundation Bank to provide the change of address in writing.

  • Email at clientservices@foundationbank.com (IMPORTANT NOTE: Do not send confidential information via email)
  • Fax 1-425-691-5002
  • Mail at 1110 112th Avenue NE Ste 200, Bellevue, WA 98004
  • Within Personal Online Banking via the Customer Service Tab or Business Online Banking via the Administration Tab

 

Q. How can I send a wire transfer?

A. You can send an outgoing wire transfer via;

  • Business Online Banking with our Treasury Management service
  • Through your Client Services Representative
  • At Foundation Bank’s office

 

Q.  What information do I need to send a wire transfer?

A.  The person or business you are trying to send a wire to should provide you with wiring instructions that contain the receiving banks’ name, address, and routing number along with the beneficiaries name and account number. 

 

Q. How can I receive a wire transfer?

A. You can provide our bank name, address, and routing number along with your account number and name to the sender in order to receive a wire.  If the wire is coming from another country, please contact us for foreign wiring instructions.

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Checking & Savings Accounts

Q. Can I re-order checks online?

A. Foundation Bank has partnered with Harland-Clarke to safely and conveniently provide check re-ordering via our Bank website.  Or you can call us at 425-691-5000, toll free at 1-800-603-3417 or visit Foundation Bank’s Office.

 

Q. How can I place a stop payment?

A. You may request stop payment services for a check that has not already been accepted by Foundation Bank for processing.  In Personal Online Banking, (navigate to Stop Payment in the Customer Service tab), or in Business Online Banking (navigate to Stop Payment in the Account Services tab), and enter required information.  You may also request a stop payment by contacting your Client Services representative.  A stop payment will be in effect for 12 months from the date accepted and a fee will be charged to your account. 

 

Q. How can I place a stop payment on a Bill Pay check?

A.  You can place a stop payment in Personal Online Banking, (navigate to Stop Payment in the Customer Service tab), or in Business Online Banking (navigate to Stop Payment in the Account Services tab), for bill payments that have been printed and mailed as a check payment, and the check has not already been accepted by Foundation Bank for processing.  After an Electronic Bill Payment has been processed you will have to contact the payee for a refund.  A stop payment will be in effect for 12 months from the date accepted and a fee will be charged to your account. 

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Debit & Credit Cards

Q. Why was I assessed an ATM fee?

A. You may be charged a terminal fee by another bank when using your Foundation Bank Debit card at their ATM when making cash withdrawals. You may also be charged a fee by another bank for a balance inquiry even if you do not complete a funds transfer. For more information on fees and disclosures, view our checking account pages.

 

Q. How can I report a lost or stolen credit card?

A. During banking hours, contact Client Services at 425-691-5000 or toll free at 1-800-603-3417.  After hours, please contact 1-800-325-3678.

 

Q.  How can I report a lost or stolen debit card?

A.  During banking hours, contact Client Services at 425-691-5000 or toll free at 1-800-603-3417.  For 24/7 support, please contact 1-800-500-1044.

 

Q. Can I place a block on my credit card?

A. A block can be placed on a card during banking hours via email request to clientservices@foundationbank.com  (IMPORTANT NOTE: Do not send confidential information via email), or you can call Client Services during business hours at 425-691-5000 or toll free at 1-800-603-3417.  After hours, please contact us at 1-800-325-3678.

 

Q. How can I get a replacement debit or credit card?

A. During banking hours, contact Client Services at 425-691-5000, toll free at 1-800-603-3417 or via email to clientservices@foundationbank.com.  If you call after hours, you can leave a message. To protect our customers, we cannot fulfill online requests for replacement cards.

 

Q. How can I dispute a charge on my credit card?

A. You can do any of the following to dispute a charge:

1) Contact the company that processed the charge to have them reverse the charge;

2) Provide the disputed** information to us by contacting Client Services via:

  • Email at clientservices@foundationbank.com (IMPORTANT NOTE: Do not include confidential information)
  • Phone at 425-691-5000 or toll free 1-800-603-3417
  • Fax 1-425-691-5002
  • Mail at 1110 112th Avenue NE Ste 200, Bellevue, WA 98004
  • Within Personal Online Banking via the Customer Service Tab or Business Online Banking via the Administration Tab

** Provide information regarding the dispute explaining why you believe that a billing error exists, include last four digits of your account number, the type of charge, to whom the charge was made, the date on which the charge occurred, and the amount of the error.

 

Q. How can I initiate a Debit/ATM Point of Sale dispute?

A. Disputes for ATM transactions or Point of Sale transactions (merchant transactions using your PIN number) can be initiated by completing a dispute form, which can be obtained by contacting Client Services via:

  • Email at clientservices@foundationbank.com (IMPORTANT NOTE: Do not include confidential information via email)
  • Phone at 425-691-5000 or toll free at 1-800-603-3417
  • Fax 1-425-691-5002
  • Mail at 1110 112th Avenue NE Ste 200, Bellevue, WA 98004
  • Within Personal Online Banking via the Customer Service Tab or Business Online Banking via the Administration Tab

 

Q.  What if I forgot my Debit/ATM PIN?

A.  Contact a Client Services representative at 425-691-5000 or toll free at 800-603-3417 for assistance.

 

Q.  How can I change my Debit/ATM PIN?

A.  Call 1-866-633-5293 to change your PIN.  NOTE: You must know your Current PIN to be able to do this. If you forgot your current PIN, contact a Client Services representative at 425-691-5000 or toll free at 800-603-3417 for assistance

 

Q. If my closed credit card has a balance, am I responsible for payment of the balance?

A. You are responsible for payment of all charges on your account with the exception of transactions that are in dispute. Upon final resolution of your disputed transactions or fraud claim, any transactions that are deemed authorized by you must be paid in full.

 

Q. Why are my disputed transactions showing in my card balance?

A. If you have disputed transactions resulting from credit card fraud, the Bank must investigate to ensure that customer accounts are protected and to determine liability for the transactions that were disputed. Until this process is complete, the balance for those transactions will continue to show.

 

Q. Will my outstanding credit card balance be reported to the credit bureau?

A. Outstanding balances will be reported to the credit bureau unless you have transactions that are in dispute. Upon final resolution of your disputed transactions or fraud claim, any transactions that are deemed authorized by you will be reported to the credit bureau if not paid in full.

 

Q. Can I transfer funds to pay off the closed credit card balance?

A.  Please contact your Client Services Representative for instructions to payoff a ‘closed’ credit card.  Please call us at 425-691-5000 or toll free at 1-800-603-3417.

 

Q. I cannot see my closed account online and would like to get a statement. How can I go about getting one?

A. Statements can be retrieved for you by your Client Services Representatives at 425-691-5000 or toll free at 1-800-603-3417.

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Loans

Q.  What loan products does Foundation Bank offer?

A.  Foundation Bank offers the following loan products:

  • Commercial and Industrial Loans
  • Commercial Real Estate Loans
  • Construction Loans
  • SBA Loans
  • Foundation Bank offers both secured and unsecured loans for personal use based on the needs of our clients (this includes mortgage products)

Contact us at 425-691-5000 or toll free at 1-800-603-3417 for more information on our loan programs. 

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SBA Loans

Q. How does the SBA program work?

A. Under the SBA 7(a) program a lender provides a loan to the borrower with the SBA guaranteeing a certain percentage of the loan (between 50-85%, depending on the particular program).  This allows lenders to approve loans they may not otherwise approve such as loans to start-up business, business acquisitions or loans that lack sufficient collateral.

Under the SBA 504 program a lender and a Certified Development Company (“CDC”) work together to administer the program.  The lender makes a 50% first mortgage loan on commercial real estate or a large equipment purchase and the CDC makes up to a 40% second mortgage loan with the borrower injecting the difference.

Q. Why should I consider a SBA loan?

A. There are many reasons why a SBA guaranteed loan should be considered, including:

  • Longer terms (up to 7 years for working capital; up to 25 years for real estate);
  • Lower down payments or injection – as little as 10% on commercial real estate;
  • No balloon payments;
  • Allows you to build up working capital in the business due to improved cash flow

 

Q. What types of loans are available through the SBA?

A. The SBA offers many types of loans, catering to certain business needs such as working capital, owner-occupied commercial real estate, equipment, business acquisition, refinance of other business debt, buy out of a partner, start-up costs, tenant improvements, etc.

 

Q. How do I qualify for an SBA loan?

A. We can prequalify you to ensure you don’t waste your time if an SBA loan will not work for your business.  The key is to work with a bank like Foundation Bank that has SBA experience.  We will guide you through the process in an efficient manner.  A key component to qualifying for an SBA loan is the cash flow of the business, whether it be historical or projected as in start-ups or expansions.  Management capability is equally important as is owners’ equity into the project.  Contact a Foundation Bank Relationship Manager or SBA Program Manager to see if you qualify for a SBA loan.

 

Q. What other requirements does the SBA place on borrowers?

A. Each SBA loan program has different requirements. Learn more about the program requirements to determine which loan would be best for your business.

 

Q. How do I apply for an SBA loan?

A. Contact Foundation’s Bank SBA Program Manager at 425-691-5000 or by email at SBAProgram@FoundationBank.com.

 

Q. Why should I go to Foundation Bank for an SBA Loan?

A. Foundation Bank has a dedicated SBA Program Manager with over 20 years of experience, who is focused solely on SBA lending, and can guide you through the process easily and efficiently. 

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FDIC Insurance Coverage

Q. Are my deposits insured by the FDIC?

A.  The FDIC Standard Maximum Deposit Insurance Amount (SMDIA) for deposits has been permanently increased to $250,000 per depositor per insured financial institution. 

Q. How do I determine if all my deposits at Foundation Bank are fully insured by the FDIC?

A.  Visit www.fdic.gov for detailed information on insurance coverage.  This includes access to the FDIC’s insurance calculator EDIE (Electronic Deposit Insurance Estimator).  The site also includes deposit insurance FAQs and videos.  

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Miscellaneous

Click here for Online Banking FAQs.