|
Q.
How current is the information about my accounts?
A.
Account transactions and balances are real-time and will change during the day as you carry out transactions. There may be delays from time to time because of processing or system issues, which we cannot control. If you make a deposit in the branch and go home to look at your account, you will see the deposit credited to your account.
Q.
What happens if I open a new account after I am already signed up for Internet Banking?
A.
New accounts automatically appear on the Internet Banking system. You must be sole or joint owner of the account to have it added to your profile.
Q.
Can I change my User ID and PIN?
A.
Yes, you can change your User ID and PIN as often as you want. Simply click on "Account Management" and follow the simple instructions. The User ID cannot begin with a number but may include a number.
Q.
What if I enter the wrong User ID or PIN?
A.
For security purposes, three consecutive invalid sign-on attempts will "lock you out" of the system for 24 hours. If you are locked-out, you need to contact customer service and we will reset your User ID and PIN.
Q.
What if I forget my PIN?
A.
We do not have access to your PIN once it has been changed. However, we can reset your PIN back to your initial PIN and you can then reset your own preferred PIN. Just give us a call.
Q.
How many statements can I see online?
A.
You will be able to access and print your most recent statement. If you would like to review a longer history of transactions, you can also view a range of transactions between dates.
Q.
What if I get an error message?
A.
If you get an error message please make a note of the message, the error number, and the time. Then simply call the bank and we will make every effort to resolve the issue as soon as possible.
If you have a problem that we did not address in this section, please call and we will be glad to personally answer your question.
return
to top
|
