In order to make your Online Banking experience a pleasant one, we have tried to anticipate some questions you may ask. Please review these questions and answers for some helpful information and if you have any further questions or would like to apply for Foundation Bank Online Banking please contact Foundation Bank Client Services at 425-691-5000. Thank you for choosing Foundation Bank.
Q. Online Banking - What is Online Banking?
A. Foundation Bank’s Online Banking offers our clients secure and convenient access to their Foundation Bank accounts anytime, anywhere using an Internet connection. With Online Banking you can:
• View balances, transfer money, and set-up balance and event alerts on your accounts
• View, search for, print, or save images of cleared checks
• Stop payment on checks
• Print account statements and view transaction history
• Download transactions to the leading financial management programs
• Pay bills automatically
Q. Online Banking - Do I have to register to use Online Banking?
A. Yes, a one-time application is required to sign up for Online Banking. Once this form with account information is received by the bank, we will issue an Online Banking ID number and a PIN (personal identification number). Upon your first visit to our Online Banking site you will be asked to select a new PIN of your choice and that PIN will be used whenever you access Foundation Bank Online Banking.
Q. Online Banking - What do I need to access Online Banking?
A. You will need a connection to the Internet and a Web Browser. We recommend using Microsoft Internet Explorer 6.0 or higher for optimal viewing of this site.
Q. Online Banking - How secure is Foundation Bank Online Banking?
A. Once logged on to our Online Banking site, you will be in a secure zone. This is evident by the “https” that will appear in the URL as opposed to the “http”. If you are using Internet Explorer you will see a locked padlock at the bottom of your screen when you are in a secure mode and an unlocked padlock when you are in an insecure mode. All sensitive and personal information is encrypted, and access requires ID’s and PIN’s that only you know. Our Identity Verification Feature is in place to verify your identity and detect any unusual or uncharacteristic online banking behavior. In addition, your account numbers, social security numbers, and Tax ID numbers are never displayed on the Online Banking screens.
Q. Online Banking - Do I have the ability to change my Online Banking ID and PIN?
A. Yes. You can change your Online Banking ID and PIN as often as you choose. From the Online Banking Home Page select the Settings Tab and follow the prompts on the Personal screen.
Q. Online Banking - What should I do if I think someone has my Online Banking login information?
A. First, login to Online Banking and change your Online Banking ID and PIN immediately. Then contact Foundation Bank Client Services at 425-691-5000 between 8:00AM and 5:00PM Pacific Time Monday through Friday.
Q. Online Banking - What do I do if I forget my Online Banking PIN?
A. We do not have access to your current PIN information once it has been changed. However, we can reset your PIN. Then when you login to Foundation Bank Online Banking you can establish a new PIN of your choosing.
Q. Online Banking - What happens if I get locked out of Online Banking?
A. You are allowed three (3) invalid login attempts before the system locks you out. If you are locked out, please contact Foundation Bank Client Services at 425-691-5000 between 8:00AM and 5:00PM Pacific Time Monday through Friday.
Q. Online Banking - How current is the account information I access through Online Banking?
A. Account transactions are real-time and change during the day as you process various transactions. If you make a deposit with a Teller, it will be immediately reflected in Foundation Bank Online Banking.
Q. Online Banking - What if I open a new Foundation Bank account and I want to access it online?
A. New accounts may not automatically appear in Online Banking. If you do not see your new account on the system, please contact Foundation Bank Client Services at 425-691-5000 and ask to have the account added to your profile.
Q. Online Banking - Can I view my check images online?
A. Online Banking gives you the ability to view and print your check images along with deposit sets online. You just click on the check number and you will see an image of your check. You can “flip” the check to look at the reverse side for endorsement information. Check images are available online for 90 days past your last statement date.
Q. Online Banking - How much transaction history can I see in Online Banking?
A. You are able to access 90 days past your last statement date of transaction history and a “rolling” 12 months of previous statements.
Q. Online Banking - How late in the evening can I make a Funds Transfer between my Foundation Bank accounts?
A. Transfers can be completed from 12:00AM until 10:00PM Pacific Time Monday through Friday. On Weekends or Holidays, transfers will not post to the account until the next business day. You can transfer funds between your Foundation Bank accounts that have been enabled for funds transfer.
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